Browse our collections on lunavitae.com, select your desired items and sizes, add them to your basket, and proceed to checkout. You'll need to provide your delivery address and payment information to complete your purchase.

Yes, absolutely. Our website uses SSL encryption to protect your personal and payment information. We never store your full card details on our servers, and all transactions are processed securely through trusted payment providers.

We accept all major credit and debit cards and all other payment formats are in our payments policy page.

You can modify or cancel your order within 2 hours of placing it by contacting us immediately at support@lunavitae.com .Once your order enters our processing system after 2 hours, we cannot make changes as we begin preparing your items for dispatch.

Yes, you'll receive an email confirmation immediately after placing your order. This email will include your order number, items purchased, delivery address, and expected delivery timeframe.

Shipping is completely free worldwide. There is no minimum order value required to qualify for free shipping.

Your order will be delivered within 5-7 business days. We process orders within 3 business days, and delivery takes an additional 2-4 business days once dispatched.

You'll receive an email with tracking information within 24 hours of dispatch. This email will include a tracking number so you can monitor your package's progress to your door.

No, we cannot deliver to PO boxes or BFPO addresses. Please provide a full street address for successful delivery.

Each product page includes a detailed size guide with measurements in both USA and international sizes. We recommend checking the size guide for each item as sizing can vary between different styles and brands we carry.

No problem! You can return any item within 14 days of delivery for a full refund or exchange, provided it's unworn with original tags attached. Please see our returns policy for full details.

We strive to show our products as accurately as possible. However, colors may appear slightly different on various screens and devices. If you're not satisfied with your purchase for any reason, you can return it within 14 days.

Care instructions are provided on the product page and on the care label sewn into each garment. Generally, we recommend following the care label instructions to maintain the quality and longevity of your items.

Use the tracking link in your dispatch email, visit lunavitae.com and enter your order details, or contact our customer service team for assistance.

Our customer service team is available Monday through Friday, 9 AM to 5 PM. You can reach us at support@lunavitae.com

Log into your account on lunavitae.com and visit the "My Account" section where you can update your personal information, delivery addresses, and communication preferences.

Try clearing your browser cache and cookies, or try using a different browser. If problems persist, contact our customer service team at support@lunavitae.com with details about the issue you're experiencing.

This could be due to payment processing issues, items being out of stock, or technical problems. Try refreshing the page and attempting again. If the problem continues, contact our customer service team for assistance.

Enter your email address in the newsletter signup box. You'll receive updates about new collections, exclusive offers, and fashion tips.

Please use support@lunavitae.com or our online chat service.

We are currently an online-only retailer. All purchases must be made through www.lunavitae.com.