Refund policy

Returns

At Lunavitae, we want you to be completely satisfied with your purchase. If you are not satisfied, we gladly accept returns for both defective and non-defective products.

To qualify for a return:

The item must be in new and unused condition.
You must initiate the return within 14 days of receiving the product.

Exchanges

We offer exchanges for items that are either defective or if you wish to exchange for a different size or variation. The same conditions for returns apply to exchanges.

How to Return an Item

Return Method: All returns must be sent by mail.
Return Label: A free return label is included in your package.
Restocking Fees: We do not charge any restocking fees.
Return Address:
Lunavitae Inc
4 Hawley Road
Hinckley, LE10 0PR
United Kingdom

Refunds

Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.
You will receive the refund to your original method of payment.

Contact Us

If you have any questions about your return, refund, or exchange, please contact us: